Terms and Conditions spiv9 — Your Rights and Responsibilities as a Member

1 Account Eligibility & Registration

To register and use spiv9 services, you must meet all of the following eligibility requirements without exception:

• Aged 18 years and above on the date of registration.
• Not on the self-exclusion list of any active responsible gaming program.
• Not a resident or citizen of any country or territory that absolutely prohibits online gambling activities.
• Has full legal capacity to enter into binding agreements.

Each individual is only permitted to hold one account only at spiv9. Holding multiple accounts — whether under different names, email addresses, phone numbers or payment methods — is strictly prohibited and may result in all associated accounts being suspended or terminated.

During registration, you are required to provide accurate, complete, and up-to-date information. spiv9 reserves the right to request identity verification documents (KYC) at any time as part of our compliance process. Documents typically required include a national ID, passport, or driving licence along with proof of current address.

Spiv9 reserves the right to reject registration applications without providing a reason, subject to the full discretion of management.

2 Deposits, Withdrawals & Payments

Spiv9 supports a wide range of payment methods popular among Malaysian users, including FPX, Touch 'n Go eWallet, GrabPay and local bank transfers. All deposits are processed instantly upon successful verification.

Deposit:

• The minimum deposit amount is RM 30 per transaction.
• Deposits via FPX and e-wallets are credited instantly to your gaming account balance.
• Spiv9 does not charge any processing fees for deposits.
• Deposited funds may only be used for gaming purposes on the spiv9 platform.

Withdrawal:

• The minimum withdrawal amount is RM 50 per request.
• All withdrawal requests are processed within 5 to 30 minutes for members who have completed KYC verification.
• For security purposes, withdrawals will be credited to the same bank account or e-wallet used for the deposit.
• Spiv9 reserves the right to request additional documents before approving withdrawals that exceed certain limits.

Spiv9 is not liable for any delays caused by third-party payment processing systems, bank holidays or technical obstacles beyond our control. However, we are committed to resolving every withdrawal issue promptly.

3 Bonuses & Promotions

Spiv9 offers a variety of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions set for each offer.

• Welcome Bonus: Available to new members making their first deposit. Bonus rates and wagering requirements are clearly stated on the relevant promotions page.
• Wagering Requirement (Rollover): Every bonus received is subject to wagering requirements that must be fulfilled before winnings from that bonus can be withdrawn. Requirements vary by bonus type.
• Bonus Validity Period: All bonuses have a stated validity period. Unused bonuses will expire automatically upon the end of that period without further notice.
• One Bonus at a Time: Only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• Bonus Abuse Prohibition: Any attempt to exploit, manipulate, or abuse the bonus system — including the use of multiple accounts or low-risk betting strategies specifically designed to meet rollover requirements — will result in bonus cancellation and possible account closure.

4 Game Rules

All games available on the spiv9 platform must be played in accordance with the rules set by their respective game providers. spiv9 acts as the platform operator and not as a direct game provider.

• The outcome of all games is final once the round or game session has fully concluded.
• Spiv9 uses certified and audited Random Number Generator (RNG) software to ensure the fairness of every game.
• Any technical malfunction or disruption during gameplay will be resolved in accordance with the established game policy — in most cases, the affected round will be voided and the wagering amount refunded.
• The use of bots, automated software, or any external tools to influence game outcomes is strictly prohibited.
• Spiv9 reserves the right to void bets and withhold winnings suspected to have been obtained through illegitimate means or exploitation of technical bugs.

For live casino games, additional rules may apply in accordance with the standards of the relevant table provider. Players are advised to familiarise themselves with the rules of each game before playing.

5 Account Suspension & Closure

Spiv9 reserves the right to suspend or close any member's account without prior notice if there is evidence or reasonable suspicion of the following activities:

• Identity fraud or providing false information during registration or the KYC process.
• Ownership or operation of multiple accounts.
• Money laundering or suspicious financial activity.
• Abuse of bonuses, promotions, or reward programs.
• Use of unauthorized software or technical manipulation of the gaming system.
• Threats, intimidation, or abusive behaviour towards staff or other members.
• Violation of any section of this Terms & Conditions document.

Members whose accounts are terminated due to fraud or serious violations are not entitled to claim their account balance. In other valid cases, any remaining balance after closure will be returned to the member once the investigation is completed.

Members may also choose to close their own account at any time by contacting our support team. Self-closure requests will be processed within 48 working hours.

6 Privacy & Data Security

Spiv9 takes your privacy and data security seriously. All personal information collected during registration and use of the platform is protected in accordance with our comprehensive Privacy Policy.

• Your personal data is processed solely for the purposes of account management, legal compliance, and service improvement.
• Spiv9 does not sell, rent or disclose your personal data to third parties for marketing purposes without your consent.
• All communications between your device and spiv9 servers are protected with 256-bit SSL encryption.
• You have the right to request access to the personal data we hold about you, as well as to request corrections or deletion of that data.

For full details on how we collect, use and protect your data, please refer to our Privacy Policy which is fully available on this website.

7 Intellectual Property

All content on the spiv9 platform — including but not limited to logos, trademarks, graphics, text, software, source code, user interface, and overall design — is the exclusive property of spiv9 or our licensed partners.

• Copying, redistributing, modifying, or exploiting any spiv9 content for commercial purposes without prior written consent is strictly prohibited.
• Use of the spiv9 name, logo, or trademarks in any context that could mislead the general public is strictly prohibited.
• Links to the spiv9 website are permitted for general reference purposes, but framing or mirroring our website is strictly prohibited.

8 Limitation of Liability

Spiv9 provides its platform on an "as is" basis and makes no guarantee that the service will always be available without interruption, free from errors, or that it will meet each user's specific expectations.

• Spiv9 is not liable for any financial losses incurred as a result of gaming activity.
• Spiv9 is not liable for technical delays, internet disruptions or third-party service failures that affect your gaming experience.
• Spiv9's maximum liability under any circumstance shall not exceed the total amount you deposited in the 30 days preceding the relevant incident.

9 Responsible Gaming

Spiv9 is fully committed to promoting responsible gaming. We provide a range of tools and resources to help members manage their gaming activity in a healthy manner:

• Deposit Limit: Set your daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a maximum loss amount you are willing to bear within a given period.
• Cool-Off Period: Activate a temporary break period ranging from 24 hours to 30 days.
• Self-Exclusion: The option to permanently self-exclude from the platform if needed.
• Reality Check: Set periodic reminders about the amount of time you have spent playing.

For more information about our responsible gaming program, please visit our Responsible Gaming page.

10 Changes to Terms & Conditions

Spiv9 reserves the right to modify, update or replace any part of this Terms and Conditions document at any time. Members will be notified of material changes via their registered email or in-platform notification at least 7 working days before those changes take effect.

Minor changes that are purely linguistic corrections or clarifications may take effect immediately without prior notice. In all cases, the latest version of the Terms & Conditions available on this site is the version in force.

Continued use of the spiv9 platform after updated Terms & Conditions take effect constitutes your acceptance of those changes. If you disagree with the changes, you have the right to close your account before the effective date.

11 Applicable Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with international gambling laws under the jurisdiction of spiv9's operating licence. Any dispute arising from the use of this platform shall first be resolved through negotiation between the relevant parties.

• Members with complaints or disputes are advised to contact the spiv9 customer support team first.
• If a dispute cannot be resolved internally within 14 working days, the relevant party may refer the matter to a recognised external dispute resolution body.
• In all circumstances, the decisions of spiv9 management regarding game rules, technical outcomes, and interpretation of terms are final and binding.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, the spiv9 team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly through the spiv9 platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for detailed inquiries requiring written clarification.
• FAQ: Visit FAQ page for answers to the most frequently asked questions from Malaysian players.

These Terms and Conditions are effective from January 1, 2026 and supersedes all previous versions. The version you are currently reading is the latest, Version 3.2.